Payment and Refund Policy

1. Fees and official payment methods

The applicable one-time registration fee, currency and available payment methods are shown before payment. Existing local bank transfer and PayPal methods and displayed amounts are unchanged. Any promotion applies only on its stated terms. Your bank or payment provider may apply its own disclosed charges or exchange rates. There is no monthly subscription. Future price changes do not alter an already completed payment.

Pay only using the official instructions displayed in the app. Submit accurate transaction details and genuine evidence. Do not send payments to members or to someone claiming they can guarantee approval, a match or marriage. If payment instructions seem suspicious, contact nikahconnecttt@gmail.com before paying.

2. What the fee purchases; review and activation

The registration fee purchases platform access, not merely application processing: at least seven days of usable access to the existing approved-member features. This commitment starts only when registration is approved and access is actually activated, not on the application or payment date. Seven days is a minimum service commitment, not an expiry or a removal of existing ongoing access. It is not a membership cutoff and does not end other contractual or statutory obligations.

Payments and registration are reviewed manually. A receipt upload or payment submission is not confirmation of approval or activation. We may request relevant clarification and reject incomplete, inaccurate or ineligible applications. Payment does not guarantee approval.

The fee does not purchase marriage, an engagement, a match, replies, a particular number of profiles or any other relationship outcome. Access remains subject to the existing approved-member features, rules and lawful restrictions. We do not promise uninterrupted availability. Seven elapsed calendar days without usable promised access do not fulfil the commitment.

3. General refund position

Once at least seven days of the promised usable access have genuinely been made available, we do not ordinarily provide discretionary refunds solely because you change your mind, voluntarily stop using the app or delete your account, do not receive replies, or do not find a suitable match. Voluntary non-use of available access is different from the platform failing to supply it. There is no unconditional waiver of refunds or other remedies, and the minimum period does not extinguish remaining service obligations.

A restriction for a genuine policy breach does not itself create an automatic refund entitlement, subject to applicable law and the terms on which you paid. Restrictions are not a basis for treating access we failed to supply as delivered. Claims involving platform breach, duplicate, erroneous or unauthorised payments, payments not credited, service not supplied as promised, existing entitlements or remedies required by law remain available for review.

If registration is declined before access is activated, we assess the access not supplied, what was disclosed and applicable law. The entire fee is not automatically an earned or non-refundable processing charge. Do not make a second payment solely because a review is pending; first ask us to check.

These provisions apply prospectively when presented and agreed before payment. They do not retrospectively impose worse terms, replace earlier purchase terms or remove accrued rights. Resubmitting payment evidence is not, by itself, agreement to replace the terms of the original payment.

4. If the app closes

A one-time registration fee does not guarantee lifetime operation of the app. Where the promised access has genuinely been supplied, closure alone does not create an ordinary discretionary refund. However, planned closure does not automatically entitle us to retain every fee or treat seven elapsed days as usable access.

We will assess outstanding paid registrations, any unfulfilled minimum-access commitment and other unfulfilled service obligations, existing contractual entitlements, our breach and applicable legal remedies. Supplying seven days does not remove obligations or rights that remain. We will give reasonable advance notice of a planned closure where practicable and explain how to raise an outstanding payment issue. Earlier purchases retain their applicable terms and rights.

5. Requesting a review

Email nikahconnecttt@gmail.com with your account email, payment date, amount, transaction reference and the reason for your request. Provide only relevant evidence; never send passwords or payment-security codes. We may request proportionate information to verify a claim. We will provide a reasoned response within a reasonable period and honour any applicable legal deadline. Approved refunds will normally use the original payment route where available and lawful; provider processing times may vary.

You retain any rights available through your bank, PayPal, a regulator or a court. Contacting us does not extend a provider's dispute deadline. A good-faith refund request or payment dispute is not, by itself, misconduct. Deliberately false evidence or fraudulent claims may lead to lawful enforcement action.

6. Responsibility and records

Users are responsible for accurate payment submissions and their own decisions. Nikah Connect TT does not guarantee marriage, a match, a reply or any other relationship outcome. We remain responsible for our own non-excludable obligations.

Payment submissions and review decisions are stored by the app. The existing account-deletion process clears some payment evidence and reference fields and changes the payment's account reference; this Policy does not promise that every receipt or transaction detail will remain available after deletion. Retain your own relevant payment evidence.

For explicit confirmations made through the versioned registration step, we record the authenticated account identifier, server-generated record creation time, action/source and confirmation statement, together with each document's title, version, accepted/acknowledged status, historical text reference and content fingerprint. These records are read-only in the app and available to authorised administrators; older applicants may have no versioned record. Opening a page, a legacy checkbox or admin approval does not create or backdate versioned acceptance. The Privacy Policy describes the information and retention purposes.

An acceptance record does not prove payment, approval, the exact activation time or delivery of seven days of usable access. We do not infer fulfilment solely from an approval timestamp or elapsed calendar days. Access-related claims are assessed on the relevant facts, disclosures and law; this wording introduces no automatic refund, access-expiry or outage-monitoring system.